SHIPPING INFORMATION

WHAT DO WE USE TO SHIP YOUR ORDERS?
We use only recycle cartons to ship your orders.

WHAT ARE THE SHIPPING RATES?

Peninsular Malaysia

Standard Shipping: 3 to 5 Business Days

First kg: RM 8.60; RM 2.20 per kg onwards

Penang Island

Standard Shipping: 3 – 5 Business Days

First kg: RM 8.60; RM 2.20 per kg onwards

Kuching

Standard Shipping: 7 – 10 Business Days

First kg: RM 17.20; RM 14.30 per kg onwards

Sawarak ( except Kuching )

Standard Shipping: 7 – 10 Business Days

First kg: RM 17.20; RM 14.30 per kg onwards

Kota Kinablu

Standard Shipping: 7 – 10 Business Days

First kg: RM 17.20; RM 14.30 per kg onwards

Sabah

Standard Shipping: 7 – 10 Business Days

First kg: RM 17.20; RM 14.30 per kg onwards

WHERE DO WE DELIVER TO?

We deliver nationwide in Malaysia.
For any purchase outside Malaysia, kindly email us at hello@ecominim.com for shipment charges and we will try to work out a one-off delivery arrangement for you. We will advise you accordingly before you proceed to check out.

WHO ARE OUR SHIPPING PARTNERS?

We work closely with Pos Laju, GDEX and Aramex to deliver your products. The choice of courier service depends on the product weight and courier’s availability. You will be updated accordingly via email notifications once the shipment has been made.

I PREFER OTHER COURIER SERVICE...

Please email us at hello@ecominim.com to state your preferred courier service and we will try to accommodate your request as best as we can.

HOW LONG DOES A SHIPMENT TAKES?

We usually delivers all orders placed by 11.59 p.m. the next business day and in normal circumstances, the parcel would be received on the 3rd day of order. During busy sales period, long public holidays and for products that are directly fulfilled by suppliers, delivery may takes up to 5 business days.

 

Once your items have been despatched, you will receive an email which includes a tracking number to track the progress of your parcel.

HOW DO I KNOW IF MY ORDER HAS BEEN SHIPPED OUT?

Once your order has been processed and packed, we will email you a tracking code for you to keep tabs on the status of your parcel at all times. This tracking code is sent to your registered email address. Please check your Junk Mail in case it’s there!

Typically the tracking status can only be seen 1 day after it is emailed to you as our courier partner takes a day to update it in the system.

HOW DO I TRACK MY ORDER?

Once an order has shipped out, we will send you an email with the tracking number. Just click on the link and it will take you to the tracking page of Pos Laju.

Alternatively you may log in to your account on ecoMIINM to track  the order parcel.

MY PARCEL IS DELAYED AT THE COURIER

We understand it is can be a hassle to call courier providers to track your parcel if it is delayed. Pass on the dirty work to us if you face this problem and let us resolve the issue for you directly with the courier provider.

MY PARCEL IS RETURNED TO ECOMINIM

It is a typical operating procedure that our courier partners will attempt to send a parcel twice. If the second attempt fail (for reasons due to incomplete address given, no one is available at the delivery address to receive the parcel), our courier partner will return the parcel to ecoMINIM. In this instance, you may collect the parcel from our office via courier or self-collection. We will also be happy to assist in resending the parcel and all cost incurred in this process will be fully borne by you.

MY ORDER IS INCOMPLETE! ARE SOME ITEMS MISSING?

You will be notified via the tracking email sent to you if your order will arrive in different parcels. If you face any doubt, please email us at hello@ecominim.com

SOME ITEMS ARE REALLY MISSING. WHAT SHOULD I DO?

For items that are missing on transit to you, ecoMINIM will definitely replace the said items. Just contact us at hello@ecominim.com

ARE EXCHANGES ALLOWED?

Yes! You may exchange an item if it is unopened and in good condition when shipped to us. Should the exchanged-for item has higher value than the item returned, you will need to top up the difference in pricing. For lower value items, the difference will be issued in the form of shopping voucher for future purchases on ecoMINIM. Note that all delivery charges incurred during the exchange process should be borne by consumers.

DO WE DELIVER TO PO BOXES?

Unfortunately we do not at the moment. 

ANY OTHER ENQUIRIES

If you have any other questions in regards to delivery, please drop us a note at hello@ecominim.com or drop us a note at our chat center and we will revert to you soonest possible.